1. How long it takes my order to arrive?
It depends on the format. Although the basics are the following timing schedule: Prints take around a week. Framed prints and acrylic takes between two to three weeks. But again, depends on the country, continent and presentation.
2. How do you send the prints?
We have specialized cardboard art crates to send our largest sized pictures to your home city. So It’ll get home perfectly safe.
3. What happened if the photo comes damaged?
No problem. Although we deliver every week a big number of photos, there is a remote risk. So for this rare situations we have a great replacements systems where we send you a new photo straight away. Note it’s extremely important to notice the damaged within the three first days since the delivery. Every order damaged after the three first days, is responsibility of the owner.
4. Return & Exchange policy.
Please note, there are no returns, exchanges or change of mind with artwork that has been made to order. We have made that artwork as per your spec.
5. Can I order in different sizes.
Yes, we do. No problema at all. Just get in contact with us sending us an email to firstname.lastname@example.org
6. Do you ship internationally?
Yes, we do it all the time. From Singapore, to Los Angeles passing by Sydney or London.
7. Can I buy Hi reso files?
No. I am sorry but we don’t sell our files. We like to sell our products with such a specific way of presentation.
8. Where can we see the photos?
We highly recommend you stop by our gallery in c/Nuestra señora de la luz #4. Tarifa. You will not regret. Please see the directions here.
9. Is safety your website?
Yes it is. We use the last security systems to make sure all your details are protected.
10. How do I hang the photos?
The photos come ready to hang, with easy-to-do hangers include on your purchase.
11. Will I have to pay for customs & duties?
International customers we recommend contacting your local customs office. All international customers are responsible for the customs rates within their own country. Atlas Beach is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
12. Can I visit Atlas Beach Gallery in Tarifa
The Atlas Beach Gallery in Tarifa is open everyday between the 1st of April until the 1 of November. Winter months will be open during weekends and by appointment,. If you need to sit our gallery, please call us: +34 619 644 086